Orders
I haven't received my order confirmation. What should I do?
If your order was processed successfully, you should receive a order confirmation shortly after the order was placed. If you haven't received it, please contact us via email at [email protected]. 💫.
My order arrived with something faulty, missing or wrong. What happens now?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:. We will work with you to provide an appropriate remedy, which may include replacement, refund, or store credit, depending on availability and c
What if I want to exchange my order?
While we don't offer exchanges, if you would like a different size, color, or style, the fastest way to obtain a new version of the same style is typically to return the original item (subject to eligibility) and place a new order.
What if my order is returned to sender?
Occasionally orders are returned back to our warehouse. There are a few reasons this can happen. Please note, it is your responsibility to ensure your address is correct. If you wish to have the order resent, please contact our support team ASAP. The
Can I modify my order once it's been placed?
Unfortunately, it is not possible to cancel or modify an order once it has been placed. Our systems are closely integrated with our warehouse and are designed to process and prepare orders as quickly as possible. This means that once an order has bee
Do you offer price adjustments?
Unfortunately, we do not offer any price adjustments at this time.
Gift cards
Gift cards are only valid on the domain on which they are purchased. Gift cards purchased at https://kongessloejd.com/ can therefore only be redeemed on https://kongessloejd.com/. The gift card is valid for 3 years from the date it is issued.